Strategies for gathering and harnessing knowledge have existed in law firms for decades. And one of the key reasons is that the ability to access, share and leverage knowledge effectively can make a significant difference in client service, efficiency and the firm’s overall success.
The hype and buzz created by the release of ChatGPT 3.5, followed by announcements of Microsoft's investments in OpenAI and Microsoft 365 Copilot (M365 Copilot), was unprecedented and was obviously incredibly interesting to follow and be part of.
What has followed has been equally interesting. After the initial jaw drops and eyes-wide-open reactions we've been speaking to a number of organisations, and we've learned that a general consensus is taking shape.
While the use of AI within organisations is inevitable, there are real concerns and questions around trust, risk and security – and a realisation that you need to get organised first. In other words, before leveraging M365 Copilot in earnest, it is clear to all that we must first have content managed and under control. We also need to understand how to prepare our colleagues to work – or not work – with this technology.
Microsoft Viva explained: everything you need to know about Microsoft Viva, plus videos, useful links and more...
When it comes to streamlining and enhancing day-to-day operations in your company, there's nothing more cost-effective nor simpler to use than a knowledge portal.
A common question that comes up when discussing ChatGPT in the context of knowledge, document and information management, is something along the lines of: "When or how will ChatGPT be able to discover our enterprise content, such as SharePoint Pages or Documents stored in Teams and SharePoint?"
