Best Practices for SharePoint Metadata and Managed Metadata
Ever tried to find something on your business systems and got nothing, nada, zilch? I think we can all relate.
In late 2020, Microsoft released SharePoint Syntex. A Microsoft 365 content service, SharePoint Syntex adds Artificial Intelligence content service capabilities to SharePoint document libraries, creating content understanding models that automatically classify the many and various documents in those libraries. Essentially SharePoint Syntex enables businesses to efficiently use the information stored in its documents.
Right now, as a global tightening of the belt takes place, anything that optimises your organisation’s ability to make the most of its hard-earned collective intelligence and to improve productivity, is going to be attracting greater attention.
(Ha. Who would have thought that SharePoint document libraries would become a sexy tech topic – again?)
In this blog:
What are best practices when it comes to SharePoint document libraries? And why is it so important to get it right?
A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.
The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.
A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.
An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.
What is proposal management – and who is responsible for it?
Looking for a new intranet and wondering whether to use SharePoint? If you’ve searched up ‘intranet sharepoint’ / 'sharepoint intranet' you’re not alone. With so many companies using Microsoft 365, and with SharePoint included in their M365 license, SharePoint is a logical choice for intranet software. SharePoint isn’t just a default however, it’s also a solid option; just ask the 200,000-plus organizations and 190 million people who use SharePoint for their intranets, team sites and content management.
And to add to SharePoint’s appeal, Microsoft has added SharePoint Connections to its offerings.
In this blog post, I’ll examine SharePoint in more detail:
It’s over 20 years since the creation of the first intranets. Technology has changed greatly in that time. The way people work from anywhere, at any time with any device has changed the world of work dramatically. Increasingly, the best intranets are business critical tools that people rely on to aid their work.
One of the most powerful features of SharePoint is the Search Rest API. It allows us to obtain, filter and personalize information that’s useful to a user and allows us to create pages of content of interest for them.
Have you ever deleted managed metadata term sets in SharePoint? Do you know the consequence of deleting managed metadata terms sets?
Would it not be cool to engage your Modern Workplace users with content appearing like in your favourite social network? In my latest community sample, I built an SPFx webpart to do so. Here is how I did it, but first, this is how it looks:
In 2020, ClearPeople was announced as one of just 17 Microsoft global launch partners and recognised with Preferred Partner status for Project Cortex (now called Microsoft Viva Topics), Microsoft’s initiative to make AI capabilities available within Microsoft 365.
