In this blog:
For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics.
In this blog:
How Microsoft Viva Topics is related to Microsoft Viva
Microsoft Viva Topics explained
How does Microsoft Viva Topics compare to other knowledge tools?
Viva Topics reviewed
How do Atlas and Microsoft Viva Topics work together?
Microsoft Viva Topics pros and cons
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics?
Microsoft Viva Topics: the roadmap
Microsoft Viva Topics pricing
And then there's the issue of security; after all, many of those documents and interactions between you and your clients contain sensitive financial and business information and neither party could afford to have that information go astray.
Consumers, industry associations and governments are increasing their calls to businesses to account for and reduce their environmental impact, and to contribute to sustainability efforts. The need for change is real and immediate, but you may well be wondering how you and your organisation can make a practical difference when it comes to challenges as vast as climate change and addressing inequity of all types. But as with every need, solutions emerge, and here’s how technology can help.
As you know, ClearPeople is a completely virtual company. We all work from home, which provides us with work/life balance and reduces our carbon footprint by removing the need to travel to an office every day.
These are fantastic benefits, but it also means that we are now individually responsible for our environmental impact - we are now in charge of reducing our carbon footprint in and outside of working hours; we’re now Chief Procurement Office and Energy Efficiency Monitor.
Our carbon footprint as a business has been dispersed to individual homes. And with the cost of energy being one of the biggest contributors to rapidly rising inflation in the UK, and our impact on the planet in stark focus, now's a good time to review our personal behaviour, consider energy choices and find ways to save money and benefit the planet.
Remember the TV series The Office? While I imagine most of us can relate to the portrayal of a workplace where no one is very happy and the ways of working are archaic, the world of work today is fortunately quite different. The seismic shift that has had to take place as a result of the pandemic has seen rapid and widespread changes to the way we work.
According to an Employee Well-being Report by Glint, employee happiness is higher than pre-pandemic levels. Compared to their peers at other organizations, employees at remote work-friendly organizations were 14% more likely to agree they feel safe to speak their minds, and 9% more likely to report that their leaders value different perspectives. A rather different picture to The Office thankfully.
The key to this is culture, and one of the most powerful tools an organization has for building culture – particularly when many employees are not in the office or are frontline workers – is technology. Creating an intranet, a robust digital hub where people can find and communicate essential information, is a fundamental step towards creating an effective, engaging and productive workspace to replace The Office-era workplace.
A successful intranet is one of those important factors for a company's success. The uptake of Microsoft 365 technology has been so widespread and rapid since the advent of Covid-19 (about 1 million companies worldwide and 70% of Fortune 500 firms use Office 365), and as ClearPeople is a leading Microsoft global partner with extensive and long-running experience with SharePoint, this blog considers the use of SharePoint Intranet in particular, although the considerations for design and implementation are applicable to any intranet software.
A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.
The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.
A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.
An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.
What is proposal management – and who is responsible for it?
Ever tried to find something on Teams and got nowhere? I think we can all relate.
Google or Bing 'Microsoft Teams search' and you'll see a long list with terms like 'Microsoft Teams search not working'.
