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Knowledge Management: 4 ways knowledge management tools boost productivity

Knowledge management is an increasingly key focus in business, which makes sense given how knowledge management correlates to productivity and efficiency, and current concerns about looming financial storms. Smart businesses are bracing themselves, and much of their preparation hinges on more effective knowledge management.

MS SharePoint Syntex explained: All you need to know about this content intelligence service

In late 2020, Microsoft released SharePoint Syntex. A Microsoft 365 content service, SharePoint Syntex adds Artificial Intelligence content service capabilities to SharePoint document libraries, creating content understanding models that automatically classify the many and various documents in those libraries. Essentially SharePoint Syntex enables businesses to efficiently use the information stored in its documents.

Right now, as a global tightening of the belt takes place, anything that optimises your organisation’s ability to make the most of its hard-earned collective intelligence and to improve productivity, is going to be attracting greater attention.

(Ha. Who would have thought that SharePoint document libraries would become a sexy tech topic – again?)

In this blog:

Is employee knowledge sharing software an investment priority?

Is employee knowledge sharing and management software to be a priority? Some companies might be inclined to put knowledge management software in the  “nice to have” basket, but think about the impact of employee knowledge sharing or lack of it, especially in connection with high staff turnover. 

Microsoft Viva Topics explained and reviewed

In early 2021 Microsoft launched Microsoft Viva as an employee experience platform designed specifically to help businesses manage the changes brought about by hybrid working.  

For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics. 

In this blog:
How Microsoft Viva Topics is related to Microsoft Viva 
Microsoft Viva Topics explained 
How does Microsoft Viva Topics compare to other knowledge tools?  
Viva Topics reviewed 
How do Atlas and Microsoft Viva Topics work together? 
Microsoft Viva Topics pros and cons 
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics? 
Microsoft Viva Topics: the roadmap 
Microsoft Viva Topics pricing

A Guide to Using Microsoft Software as a Knowledge Base

A knowledge base is a mine of useful information for your customers, but it can also be useful for your own team members? Here’s a way to enable your internal customers to self-serve and complete the tasks they need to, using Microsoft technology and software you already have.


What is a knowledge base?

A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.

The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.

A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.

An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.

How Custom Metadata in Atlas Works

Digitizing case law documentation is one thing, but can you actually find anything in those millions of bytes of data? Here’s how custom metadata in Atlas saves time and quite possibly the legal professional’s sanity. 
 
Case Law – when previous legal cases constitute a binding precedent where the rationale, judgements, legal principles and interpretations of previous cases are documented so they can be applied to new cases – ensures the same practice and application of the law over time. A famous example from the United States is Roe v Wade, but each political jurisdiction, whether local, regional, or national will have hundreds, if not thousands, of cases lawyers are able to review.  

With remote working or work from home practices growing, filing cabinets are hardly fit for purpose when it comes to SharePoint document management. So how do legal firms create a SharePoint document management system where previous case law can be collated, stored, and easily accessed online?

Uploading digitized case law documentation is one thing, but without a powerful search and easy-to-use filtering configuration, that particular case you so urgently need becomes the proverbial ‘needle in a haystack’. An intuitive, user-friendly experience here could be essential to a lawyer finding the right case law document … and winning their case. 

What is corporate memory? And how do you combat corporate memory loss?

Preventing corporate memory loss in your workplace will contribute enormously to your people feeling like they’re part of a team and knowing what’s expected of them. In the ‘age of the employee’ it’s the secret ingredient to company success.  

Viva Learning - quick intro

Excited about Microsoft Viva Learning?

You may have just seen Microsoft's General Availability announcements about Viva Learning - or perhaps you're simply wondering what Viva Learning is?

Creating Your First Microsoft Viva Topic

Microsoft Viva Topics is the name announced on Feb 4th 2021 as the official name for what was until now known as Project Cortex Topics, Topic Experience or Intelligent Topics. Watch a quick video on how a Viva Topics page is created.

What is Collective Intelligence?

Collective intelligence is the process by which a large group of individuals gather and share their knowledge, data and skills for the purpose of solving societal issues.