As your organisation grows, it accumulates vast amounts of information and experience. This collective knowledge makes your business unique and it’s what gives you an edge over your competition – but only if this knowledge can be effectively stored, accessed and applied.
What is the difference between Information Management (IM) and Knowledge Management (KM)? How about data management and information governance? This blog discusses each of these concepts and how effective business knowledge management directly affects the organisation's productivity and ability to create value.
Knowledge is essential when it comes to the day-to-day running of your business or organisation. Having a knowledge base is one of the easiest ways to cut back on training time, make remote work more efficient and have a landing point for your company’s key information and company goals.
Knowledge management is an increasingly key focus in business, which makes sense given how knowledge management correlates to productivity and efficiency. Smart businesses are bracing themselves, and much of their preparation hinges on more effective knowledge management tools.
In late 2020, Microsoft released SharePoint Syntex. A Microsoft 365 content service, SharePoint Syntex adds Artificial Intelligence content service capabilities to SharePoint document libraries, creating content understanding models that automatically classify the many and various documents in those libraries. Essentially SharePoint Syntex enables businesses to efficiently use the information stored in its documents.
Right now, as a global tightening of the belt takes place, anything that optimises your organisation’s ability to make the most of its hard-earned collective intelligence and to improve productivity, is going to be attracting greater attention.
(Ha. Who would have thought that SharePoint document libraries would become a sexy tech topic – again?)
In this blog:
Is employee knowledge sharing and management software to be a priority? Some companies might be inclined to put knowledge management software in the “nice to have” basket, but think about the impact of employee knowledge sharing or lack of it, especially in connection with high staff turnover.
For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics.
In this blog:
How Microsoft Viva Topics is related to Microsoft Viva
Microsoft Viva Topics explained
How does Microsoft Viva Topics compare to other knowledge tools?
Viva Topics reviewed
How do Atlas and Microsoft Viva Topics work together?
Microsoft Viva Topics pros and cons
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics?
Microsoft Viva Topics: the roadmap
Microsoft Viva Topics pricing
A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.
The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.
A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.
An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.
Digitizing case law documentation is one thing, but can you actually find anything in those millions of bytes of data? Here’s how custom metadata in Atlas saves time and quite possibly the legal professional’s sanity.
Case Law – when previous legal cases constitute a binding precedent where the rationale, judgements, legal principles and interpretations of previous cases are documented so they can be applied to new cases – ensures the same practice and application of the law over time. A famous example from the United States is Roe v Wade, but each political jurisdiction, whether local, regional, or national will have hundreds, if not thousands, of cases lawyers are able to review.
With remote working or work from home practices growing, filing cabinets are hardly fit for purpose when it comes to SharePoint document management. So how do legal firms create a SharePoint document management system where previous case law can be collated, stored, and easily accessed online?
Uploading digitized case law documentation is one thing, but without a powerful search and easy-to-use filtering configuration, that particular case you so urgently need becomes the proverbial ‘needle in a haystack’. An intuitive, user-friendly experience here could be essential to a lawyer finding the right case law document … and winning their case.
Preventing corporate memory loss in your business will contribute enormously to your people feeling like they’re part of a team and knowing what’s expected of them. In the ‘age of the employee’ it’s the secret ingredient to company success.
