Digital working is great for several reasons, most notably that employees enjoy greater flexibility over their working hours, while employers aren’t obliged to provide constant oversight during office time. One downside of digital working though, is that it can be difficult to track employee workload and productivity without an office presence.
In business, ideation means generating and developing new ideas to solve a problem or improve a product, process or service. Ideation is typically aimed at solving a problem or providing a more efficient means of doing or accomplishing something.
In this blog:What are best practices when it comes to SharePoint document libraries? And why is it so important to get it right?
A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.
The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.
A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.
An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.
Ever tried to find something on Teams and got nowhere? I think we can all relate.
Google or Bing 'Microsoft Teams search' and you'll see a long list with terms like 'Microsoft Teams search not working'.
Hybrid working is no longer wishful thinking, a trend or a prophecy: hybrid working is happening and companies have to find ways to make it work for them and their people.
Have you ever deleted managed metadata term sets in SharePoint? Do you know the consequence of deleting managed metadata terms sets?
Since the arrival of the most extended email protocols back in the 1980s our inbox has become the center of everything happening around us and our digital live.
In my last blog, I looked at Hybrid Working and the key questions any organisation should be addressing in developing an effective Hybrid Working Strategy (HWS).
