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Microsoft Viva Topics explained and reviewed

In early 2021 Microsoft launched Microsoft Viva as an employee experience platform designed specifically to help businesses manage the changes brought about by hybrid working.  

For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics. 

In this blog:
How Microsoft Viva Topics is related to Microsoft Viva 
Microsoft Viva Topics explained 
How does Microsoft Viva Topics compare to other knowledge tools?  
Viva Topics reviewed 
How do Atlas and Microsoft Viva Topics work together? 
Microsoft Viva Topics pros and cons 
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics? 
Microsoft Viva Topics: the roadmap 
Microsoft Viva Topics pricing

5 Key Features Every Client Portal Should Have

You know the importance of keeping your clients happy but, let’s face it, keeping up with questions, requests and inquiries – as well as keeping track of all that information – is a daily and costly challenge. 

And then there's the issue of security; after all, many of those documents and interactions between you and your clients contain sensitive financial and business information and neither party could afford to have that information go astray.  

A Guide to Using Microsoft Software as a Knowledge Base

A knowledge base is a mine of useful information for your customers, but did you know how useful it can be for your own team members? Here’s a way to enable your internal customers to self-serve and complete the tasks they need to, using technology and software you already have.


What is a knowledge base?

A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.

The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.

A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.

An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.

Does proposal management software really help you win new business?

Many businesses have to regularly respond to requests for proposals (RFPs) - after all, each RFP is a sales opportunity. But proposals require resources and good proposal management to be successful, and to realise that business growth potential. How well is your business equipped to produce efficient and effective proposals?

What is proposal management – and who is responsible for it?

Effective onboarding practices for hybrid working

There’s a great deal of debate about the best ways for companies to operate in an increasingly competitive environment. The hybrid working model, which embraces both ‘face-time’ and remote work arrangements, or a combination, is one option that’s gained traction with many organizations. This post outlines how you can ensure your organization's hybrid working model’s success by following eight easy steps during onboarding.   

Intranet vs digital workplace solutions

What's the difference between an intranet and a digital workplace? And which is the best solution for your business?

Digital Workplace Maturity Model

The digital workplace maturity model guides organisations on how to drive more strategic value out of their digital workplace: increasing engagement, innovation, efficiencies and productivity.

Four differences between a digital workspace and a digital workplace

The modern workplace is forcing companies to change the traditional workplace into more of a digital workplace. 

Is Microsoft the best digital workplace solution?

The digital workplace as a concept has been getting a lot of attention especially in the Microsoft ecosystem. The modern digital workplace is forcing companies to rethink how we work best and where we work, changing our traditional workplace into more of a digital workplace.