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10 crucial digital workplace priorities for 2023

The modern office has changed significantly since the COVID-19 pandemic, but we’re set to oversee further major changes to the way we work. From Gen Z entering the workforce to automation and AI, here are 10 crucial digital workplace priorities to think about for 2023:

7 reasons why companies need an intranet for remote work

Remote work has become increasingly popular in the UK and elsewhere, with nearly 40% of those who earn £40,000 or more still working in a remote capacity as of 2022.   

Why modern intranets are the key to a contemporary workplace

Since 2020, remote and hybrid working has revolutionised the modern workplace. While remote working was initially implemented as a temporary solution to mitigate the spread of COVID-19, many workplaces have now shifted exclusively to remote working, or found ways to integrate a hybrid element to the employee experience.

Should you track employee workload in the digital workplace?

Digital working is great for several reasons, most notably that employees enjoy greater flexibility over their working hours, while employers aren’t obliged to provide constant oversight during office time. One downside of digital working though, is that it can be difficult to track employee workload and productivity without an office presence.

Are Ideation Software Platforms a good idea?

In business, ideation means generating and developing new ideas to solve a problem or improve a product, process or service. Ideation is typically aimed at solving a problem or providing a more efficient means of doing or accomplishing something.

In this blog:

5 Key Features that every Microsoft Client Portal Should Have

You know the importance of keeping your clients happy but, let’s face it, keeping up with questions, requests and inquiries – as well as keeping track of all that information – is a daily and costly challenge. 

And then there's the issue of security; after all, many of those documents and interactions between you and your clients contain sensitive financial and business information and neither party could afford to have that information go astray.  

Knowledge: 4 ways knowledge management tools boost productivity

Knowledge management is an increasingly key focus in business, which makes sense given how knowledge management correlates to productivity and efficiency. Smart businesses are bracing themselves, and much of their preparation hinges on more effective knowledge management tools.

What is Microsoft Viva Engage and does it replace Yammer?

Microsoft Viva Engage is part of the Microsoft Viva employee experience platform and was launched on 19 July 2022 at Microsoft Inspire.

Topics covered in this blog:

Microsoft Viva Topics explained and reviewed

In early 2021 Microsoft launched Microsoft Viva as an employee experience platform designed specifically to help businesses manage the changes brought about by hybrid working.  

For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics. 

In this blog:
How Microsoft Viva Topics is related to Microsoft Viva 
Microsoft Viva Topics explained 
How does Microsoft Viva Topics compare to other knowledge tools?  
Viva Topics reviewed 
How do Atlas and Microsoft Viva Topics work together? 
Microsoft Viva Topics pros and cons 
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics? 
Microsoft Viva Topics: the roadmap 
Microsoft Viva Topics pricing

A Guide to Using Microsoft Software as a Knowledge Base

A knowledge base is a mine of useful information for your customers, but it can also be useful for your own team members? Here’s a way to enable your internal customers to self-serve and complete the tasks they need to, using Microsoft technology and software you already have.


What is a knowledge base?

A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.

The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.

A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.

An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.