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What is Microsoft Viva Engage and does it replace Yammer?

Microsoft Viva Engage is part of the Microsoft Viva employee experience platform and was launched on 19 July 2022 at Microsoft Inspire.

Topics covered in this blog:

Microsoft Viva Topics explained and reviewed

In early 2021 Microsoft launched Microsoft Viva as an employee experience platform designed specifically to help businesses manage the changes brought about by hybrid working.  

For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics. 

In this blog:
How Microsoft Viva Topics is related to Microsoft Viva 
Microsoft Viva Topics explained 
How does Microsoft Viva Topics compare to other knowledge tools?  
Viva Topics reviewed 
How do Atlas and Microsoft Viva Topics work together? 
Microsoft Viva Topics pros and cons 
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics? 
Microsoft Viva Topics: the roadmap 
Microsoft Viva Topics pricing

A Guide to Using Microsoft Software as a Knowledge Base

A knowledge base is a mine of useful information for your customers, but it can also be useful for your own team members? Here’s a way to enable your internal customers to self-serve and complete the tasks they need to, using Microsoft technology and software you already have.


What is a knowledge base?

A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.

The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.

A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.

An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.

Does proposal management software really help you win new business?

Many businesses have to regularly respond to requests for proposals (RFPs) - after all, each RFP is a sales opportunity. But proposals require resources and good proposal management to be successful, and to realise that business growth potential. How well is your business equipped to produce efficient and effective proposals?

What is proposal management – and who is responsible for it?

Intranet vs digital workplace solutions

What's the difference between an intranet and a digital workplace? And which is the best solution for your business?

Agile and remote working principles create a winning formula for hybrid working practices

We have noticed that our clients who have successfully transitioned to remote working have a common trait: an agile mindset. 

3 intranet success examples

The world is not what it once was. Everything we need in our modern lives are just a few clicks of a button away. As should be the vast amount of information that organisations produce and hold. Due to increasing importance of data and content management paired with accessibility, companies are seeking ways to unlock the full power of knowledge, communication and collaboration.

Is the intranet dead?

‘Reports of my death are greatly exaggerated’ wrote Mark Twain back in 1897. Much the same could probably be said of the intranet. 

Four differences between a digital workspace and a digital workplace

The modern workplace is forcing companies to change the traditional workplace into more of a digital workplace. 

Making your digital workspace inclusive helps to promote wider inclusivity in the organisation

ClearPeople is built on six distinct values that completely embody our culture, such as “One Family” and “People-First”. We may take this as obvious or common sense, but recent events have shown we still have a long way to go and change is needed. At ClearPeople we believe that everyone has the right to be treated fairly and with respect.