What is Microsoft Viva Engage and does it replace Yammer?
Microsoft Viva Engage is part of the Microsoft Viva employee experience platform and was launched on 19 July 2022 at Microsoft Inspire.
Topics covered in this blog:
Topics covered in this blog:
For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics.
In this blog:
How Microsoft Viva Topics is related to Microsoft Viva
Microsoft Viva Topics explained
How does Microsoft Viva Topics compare to other knowledge tools?
Viva Topics reviewed
How do Atlas and Microsoft Viva Topics work together?
Microsoft Viva Topics pros and cons
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics?
Microsoft Viva Topics: the roadmap
Microsoft Viva Topics pricing
A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.
The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.
A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.
An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.
What is proposal management – and who is responsible for it?
We have noticed that our clients who have successfully transitioned to remote working have a common trait: an agile mindset.
The world is not what it once was. Everything we need in our modern lives are just a few clicks of a button away. As should be the vast amount of information that organisations produce and hold. Due to increasing importance of data and content management paired with accessibility, companies are seeking ways to unlock the full power of knowledge, communication and collaboration.
‘Reports of my death are greatly exaggerated’ wrote Mark Twain back in 1897. Much the same could probably be said of the intranet.
The modern workplace is forcing companies to change the traditional workplace into more of a digital workplace.
ClearPeople is built on six distinct values that completely embody our culture, such as “One Family” and “People-First”. We may take this as obvious or common sense, but recent events have shown we still have a long way to go and change is needed. At ClearPeople we believe that everyone has the right to be treated fairly and with respect.
