7 reasons why companies need an intranet for remote work
Remote work has become increasingly popular in the UK and elsewhere, with nearly 40% of those who earn £40,000 or more still working in a remote capacity as of 2022.
Remote work has become increasingly popular in the UK and elsewhere, with nearly 40% of those who earn £40,000 or more still working in a remote capacity as of 2022.
Since 2020, remote and hybrid working has revolutionised the modern workplace. While remote working was initially implemented as a temporary solution to mitigate the spread of COVID-19, many workplaces have now shifted exclusively to remote working, or found ways to integrate a hybrid element to the employee experience.
Digital working is great for several reasons, most notably that employees enjoy greater flexibility over their working hours, while employers aren’t obliged to provide constant oversight during office time. One downside of digital working though, is that it can be difficult to track employee workload and productivity without an office presence.
In business, ideation means generating and developing new ideas to solve a problem or improve a product, process or service. Ideation is typically aimed at solving a problem or providing a more efficient means of doing or accomplishing something.
In this blog:And then there's the issue of security; after all, many of those documents and interactions between you and your clients contain sensitive financial and business information and neither party could afford to have that information go astray.
Knowledge management is an increasingly key focus in business, which makes sense given how knowledge management correlates to productivity and efficiency. Smart businesses are bracing themselves, and much of their preparation hinges on more effective knowledge management tools.
For many people, Microsoft Viva’s appearance in our daily working lives has become quite familiar, but there are still the finer points of the full Microsoft Viva offering that could do with a closer look. In this blog, I’m focusing on Viva Topics and I chatted to ClearPeople Director & Co-Founder Gabriel Karawani to provide an overview – and a review – of Viva Topics.
In this blog:
How Microsoft Viva Topics is related to Microsoft Viva
Microsoft Viva Topics explained
How does Microsoft Viva Topics compare to other knowledge tools?
Viva Topics reviewed
How do Atlas and Microsoft Viva Topics work together?
Microsoft Viva Topics pros and cons
Summary: what Microsoft Viva Topics does
How can I set up or trial Microsoft Viva Topics?
Microsoft Viva Topics: the roadmap
Microsoft Viva Topics pricing
A knowledge base is a library of information about your company, product or service and the questions or issues people might ask about it. A knowledge base allows people to find answers and solve problems on their own so it's an essential part of good customer service, whether your customers are members of the public or internal customers – i.e.; your colleagues.
The best knowledge bases typically include frequently asked questions (FAQs), a user forum, articles, whitepapers, how-to articles, video tutorials, case studies and glossaries.
A knowledge base allows you to create self-service content around recurring questions, issues and themes. It’s important to note that the point of a knowledge base is to help users complete a task or solve a problem. The knowledge in your knowledge base needs to be actionable.
An organisation with a call-center or a team of customer service representatives will undoubtedly use a knowledge base to ensure that each customer receives the same information and as an easily navigable database for a wide range of queries. The use case for a knowledge base within a company or B2B environment is perhaps less obvious, but extremely beneficial – and the focus of this blog.
What is proposal management – and who is responsible for it?
