Ever tried to find something on your business systems and got nothing, nada, zilch? I think we can all relate.
The solution lies in your information architecture (IA) and metadata, and these can make all the difference to efficiency, productivity and frustration.
In this blog:
Information architecture 101
Information architecture is the organisation of search and navigation systems that help people complete tasks, find what they need and understand what they have found. It gives people confidence that they’ve found the right information.
Where information architecture can be seen as the blueprint for how information is stored and managed, the building blocks for those plans are metadata. Metadata fields are a form of identification for each piece of content and are essential to search.
Why SharePoint metadata is more important than ever
For every Microsoft Team created there’s an associated SharePoint site, including a SharePoint Document Library. That means any files uploaded to or created in Teams are stored in the SharePoint Document Library, not Teams.
Applying and using SharePoint metadata improves the findability and increases the success of locating the right information, be that by a combination of navigating, filtering, refining, sorting and/or searching.
SharePoint metadata overview
Metadata is additional information about file content (used here to describe any format such as video, audio, image, presentation, spreadsheet, process diagram, email, document, webpage, list item). Often referred to as data about data or information about information, metadata is used to classify and define files making search and navigation easier across your SharePoint sites.
Metadata can be roughly broken down into two categories:
- Administrative metadata that helps systems and users understand the file better, such as filename, filetype, created date, created by, last modified, last modified by, version number.
- Descriptive metadata that helps users discover and locate a file, such as Location, Department, Topic, Activity, Subject and Information Type. This tends to be related to the knowledge of your organisation.
Both can be used to help with filtering, sorting and refining navigation and search to locate the right information.
To improve how people find content it’s possible to combine and use different types of metadata. This means that irrespective of how someone chooses to search for an item, they can navigate to or find it easily.
If someone is looking for an apartment to rent, for example, they could start with a location and then narrow their search by their requirements such as number of rooms, bathrooms or if it has a garden. Or they could search for all apartments that have a garden and then filter through the other options. Having the apartment listing tagged with consistent metadata helps make this easier.
What is managed metadata?
Managed metadata is about ensuring consistency in the use of metadata across your SharePoint sites. This allows you to apply an organisational language that makes sense to your people to help them find the right information at the right time.
SharePoint provides the ability to manage this centrally with an agreed taxonomy. New metadata can then be introduced so the taxonomy evolves to reflect changes in the business.
A taxonomy formally defines metadata into logical groupings that can be multi-layered, supporting categories with subcategories.
The SharePoint Term Store Management tool is used to create and manage term sets, which contain the metadata terms you have defined (this allows for the multiple category -> subcategory relationship).
SharePoint Term Store - term set Department example
Term Store - term set options for managing terms
Term Store - term set management options
Best practice metadata management leads to:
- More relevant and presentable ways for users to organise files.
- Quick file filtering, grouping and sorting.
- Faster search because search engines in general are optimised to increase the relevancy of results that have well-defined metadata
- Consistency in how files are referenced across your SharePoint tenancy so you can apply common ways of working with them
Why use metadata instead of folders
The main difference between metadata and folders is seen at the enterprise-wide level of navigation and search.
Folders are great. Everyone understands and uses them. With the introduction of MS Teams, folders have made a comeback as every channel created in a MS Team site gets its own folder to store files under the default SharePoint Document Library.
However, folders do have limitations:
- Navigating through folders relies on an inherent knowledge of the folder structure. It often only makes sense to the person who created it.
- Rarely used consistently and when folder template structures are mandated, they often get adapted as personal preferences take over.
- Files could relate to several folders, and this can result in people saving the same file in different folders, creating duplicate files.
- Folders don’t enhance the navigation, filtering or searching experiences.
Where folders fail to help, metadata comes to the rescue, addressing these problems and more.
Should you forget about folders all together? Possibly not. As mentioned, they are used to manage channels in MS Teams sites and can help if you have a series of files that need specific permissions applied so that only a subset of people from the overall site can access. Folders are very useful to manage this use case and, if metadata is applied, then the two can work easily together to get the best out of both features as explained below.
Why manage metadata?
It’s not unusual to have unmanaged metadata in SharePoint. Users can enter their own values at the SharePoint site level if allowed, but this leads to broad, uncontrolled, and inconsistent values.
The risk of unmanaged metadata is that it becomes harder to navigate and search across all your SharePoint sites. For example, using ‘HR’ in some places, and ‘Human Resources’ elsewhere means your results depend on the search term you use. Search engines can be configured or trained to understand similar words or phrases and they can be managed as synonyms in the SharePoint Term Store as well. Both these methods can be used with more complex use cases, but this means constant checking and validation whereas managed metadata addresses this all upfront. Of course, using all three methods together is even better.
Inconsistent metadata and non-organisational language at a site level leads to:
- Increased time to find anything
- Longer time for new joiners to get up to speed
- Greater likelihood of information silos and duplication of files
- Greater likelihood of having to ask others for help finding files
- Greater likelihood of people creating their own collections
Organisations can set up rules and governance practices about what values should be used. Sometimes this is managed by “metadata owners”; a group of users responsible for creating, maintain and curating the metadata. However, everyone is still responsible for following organisational guidelines. Coordinating and agreeing consistency can be time consuming and then applying site by site onerous. There are other ways to make the creating and management of metadata easier and thus improving the overall user experience for everyone.
Is there a better way to manage metadata? Yes, there is. Take the stress out of applying metadata by getting the system to do it for you. Read on.
How to make applying metadata easier for everyone
Auto-tagging solutions can overcome many of the issues described above. They generate metadata automatically, with zero or at least minimal end-user interaction. With these tools, you can achieve consistency across all your SharePoint sites and ensure content is appropriately updated with the right metadata when it’s created.
Locating files using managed metadata in Atlas
Automating this step and removing the need for an individual to have to think about how to tag a file, is where the organisation realises the true value of managed metadata.
Several approaches are available and can be combined:
- Apply your Information Architecture (managed metadata) into your site design using a tool such as ClearPeople’s Atlas.
- Taxonomy ontology tools to manage and then apply your agreed Information Architecture to every file.
- Machine Learning/ Artificial Intelligence (AI) tools that propose metadata based on previously learnt and/or trained patterns at or after file creation such as Microsoft SharePoint Syntex and Viva Topics.
The most effective way to get your metadata working in SharePoint is to make it part of your site design. Building upon this with machine learnt and trained metadata can take you to the next level of your managed metadata maturity.
Atlas, Viva Topics and Syntex can all work together to help. Atlas gets you started on your organisational managed metadata journey by allowing you to consistently apply your agreed terms at site creation and update when required. Viva Topics complements this experience by providing topic recommendations and discovering relationships between content, conversations, and people expertise. Syntex can be used to improve the quality of incoming metadata created during the automated content processing stage at a file-by-file level based on predefined rule sets applied.
Atlas reduces the effort and time it takes for an individual to apply SharePoint metadata by automatically adding metadata to a file based on where it is saved. This makes the file findable from wherever a person searches. This metadata can be extended upon and updated centrally to adapt to organisational change. Viva Topics utilises the curated metadata applied by Atlas and content added to improve the association and findability of your content. SharePoint Syntex improves the quality and consistency of metadata at a file level without people having to manually do the additional tagging themselves.
In summary, SharePoint metadata does not need to be hard to create, manage or use; just bear these tips in mind:
- Keep it simple; start small and adapt as you go.
- Don’t create terms for the sake of it.
- Remove the burden of tagging files from your people, instead using where they save it to define most of the metadata.
- Apply your organisational metadata centrally and across all sites.
- Consider what terms need to have in common and where some flexibility is relevant.
- Create logical hierarchies (category -> subcategory) where applicable and try to keep them to a maximum of 3 to 4 levels.
Most importantly, think about what people need and how they will want to find, locate, navigate and/or search. In reality they will use a mixture of these approaches, so whatever you put in place must work for all.
Find out more in our SharePoint and Microsoft 365 Blog Series: