TM HCC - Atlas Case Study Series - Post Launch

"We want it to be the place where you come to do your job."

Phelim Browne

Head of Marketing at Tokio Marketing at at Tokio Marine HHC

Centralized knowledge & communication hub

A unified digital workspace where employees can easily access company-wide data, updates, and insights in one centralized location - improving internal communication and collaboration.

Enhanced employee engagement

75% of employees engaged with the platform within the first week of launch. Employees are able to find relevant information quickly, reducing reliance on emails and local intranets.

Seamless knowledge sharing and governance

Facilitates seamless knowledge sharing and governance, ensuring that all employees have access to the latest, most relevant information.

Summary

For this interview for the Atlas Case Study series, we sat down (over Microsoft Teams of course) with Phelim Browne, Head of Marketing at Tokio Marine HCC International, to discuss the initial introduction of the business to ClearPeople and the recent launch of Atlas, the digital workspace solution from ClearPeople.

The Atlas launch marks a new phase of its strategic digital transformation journey, and we also discussed Tokio Marine HCC’s vision for technological growth and transformation and the challenges that stood in the way. Phelim began by highlighting that Tokio Marine HCC is a broad and diverse organization which is built on uniting many other entities. As a result, there are pockets of technology and knowledge that are only used by a select few.

This challenge could have been exacerbated during lockdown when every company relied on their teams working from home. Thankfully the business had identified the need to utilize new technologies early in order to improve the efficiency in how they provide information to their employees and collaborate on work.

What our customers say

We want it to be the place where you come to do your job.

Phelim Browne
Head of Marketing at Tokio Marketing at TOKIO MARINE HCC
Read success stories
Everybody looks at this [the initial UK implementation] and said, ... that's it - we want that globally.

Phelim Browne
Head of Marketing at Tokio Marketing at TOKIO MARINE HCC
Read success stories
The compatibility with Office 365 was really important for us as we look to utilise this tech to develop our systems over time.

Phelim Browne
Head of Marketing at Tokio Marketing at TOKIO MARINE HCC
Read success stories

Challenge

Tokio Marine HCC had set the goal for a company-wide global platform to collate and deliver locally relevant data, analytics, documents and news. This will ensure that all necessary information is easily accessible for everyone, whilst being regularly updated by relevant stakeholders across different divisions.

Phelim stated: “we are a global business and so it is important that the information can come from the top and filter directly down to the right people. It is more important now than ever that the business has interesting channels for people to find accurate information about us, how we’re operating and what is happening in their sector of the business.”

This evolution in the way Tokio Marine HCC utilizes its technology to bring together all aspects of the business, whilst simply providing staff with the information they need to do their job effectively, will help to save time and effort on an international scale.

To support Tokio Marine HCC’s business objectives, Atlas has enabled the consolidation of multiple business information and collaboration platforms into place – one portal, launched internally at Tokio Marine HCC as “The Port”.

Solution

Atlas, or “The Port”, is seen as the perfect solution for the challenges and outcomes set by Tokio Marine HCC. It caters to the company’s aim of a worldwide, centralized hub where employees can access data without clogging email inboxes.

Phelim mentioned: “we are a diverse organization, operating around the world, and so it is really important that we have a partner who can work with us to understand what the requirements are across the board, and how to build the solution for everyone. ClearPeople has been really helpful with this, working closely with us to understand our requirements. If we ever have issues, they are dealt with quickly.”

Phelim started by emphasizing that, “we need tools that can reflect the organization as we grow, globally.”

Results

Pre-Atlas, Tokio Marine HCC globally relied on communication via email and local intranets. There was a desire to evolve and to better utilize their own data to facilitate the running of the business and sync the company as a whole. In addition, Tokio Marine HCC wanted to develop a more effective channel for their C-Suite to communicate across the business. Phelim emphasized how essential it is for an international organization to ensure regular and consistent engagement across the workforce, and its impact to be understood and analyzed. He added: “regular updates, and the transferring of news and information is just not happening because we don’t have the tech to do it.”

Phelim further commented, “we don’t have an issue with using tech, but rather we hadn’t found the right partner or product to centralize all of our data and information, bringing people to one place. The compatibility with Office 365 was really important for us as we look to utilize this tech to develop our systems over time.”

So, in midst of the global challenges of the 2020 pandemic, Tokio Marine HCC saw it as the right time to implement a world-class digital platform.

About Tokio Marine HCC

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, Mexico, the United Kingdom and continental Europe, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance.

The business operates a decentralized model, with pockets of expertise based across their global footprint. As an entity, Tokio Marine HCC has 4,000 staff across the United States, the United Kingdom and continental Europe, transacting business in approximately 180 countries and underwriting more than 100 classes of specialty insurance.

The Future

Acquiring the Atlas platform and rolling out their new and improved technology is an important initiative for the company as part of their digital transformation to take the business forward. The Port has already had a fantastic impact with staff.

Phelim explained: “we had 75% of the company [engaged] within the first week of implementing Atlas, which is an incredibly positive start bearing in mind it was during holiday season.

We’re excited for people to view the platform as a favourable place to essentially come and do their job, learning information that is updated on a regular basis, becoming the natural place to go rather than relying on emails.”

It’s all about business ownership for us. We’re providing a platform that will help in creating content for the company, but it’s ultimately our staff’s content. Each sector has their own collaborators who can create content for their part of the business, ensuring the information is fresh, up-to-date and relevant for their colleagues across the globe.”

Atlas has made a strong start as Tokio Marine HCC’s entry into future technology initiatives. Phelim and the company is looking forward to employees using the platform as an essential part of the daily work lives, whilst managing the content pertinent to the company’s continued successful international operations.