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Adoption tip 5: Measure success

18 January 2019

The final part in the series of technology adoption tips regards measuring success. 

To effectively measure the success of technology, there should be a combination of both qualitative and quantitative measurements or KPI’s.


It is important to evaluate the company’s current position before adopting the technology, this way it can effectively be monitored to see the trend of success against the desired benchmarks. If you don’t have clear knowledge of where the company was before adopting the technology, it will become difficult to track the technology’s actual performance.

Quantitative measurements are the easiest measurements to monitor as you can track the progress against the previously set benchmark. For example, if you implement marketing email software, you can track the number of emails sent and compare it to how many emails were sent before the adoption. These are clear and concise measurements of success.

Qualitative measurements, whilst not as tangible or concise as quantitative measurements are a great way of complementing your findings. Many goals and KPI’s set are to reach a certain number such as cutting down process time. The qualitative data will provide a further insight into the handling of the process for example. Receiving feedback from users of the technology will provide a more in-depth review of how the technology is faring and not just looking at the results it provides.

Examples of successful outcomes in technology adoption include: 


  • Employee retention
  • Talent acquisition
  • Social engagement
  • Operational agility 


  • Cultural transformation
  • Employee sentiment
  • Employee recommendations
  • Customer feedback
  • Innovation measures (for example, idea forum contributions, hackathons, product innovation engagements) 


  • Customer experience impacts (faster service, reduction in service incidents, customer referral/loyalty program participation)
  • Cost savings
  • Revenue generation
  • Data security
  • Process simplification
  • Retirement of legacy systems 


  • Use of desired tools
  • Employee morale
  • Employee productivity
  • Employee engagement
  • Idea generation 

The measurements of these goals should be SMART as mentioned in previous tips. They should then be complied in an easy to digest format which will allow for a thorough and correct analysis. Compiling the results into presentations, info-graphics and Business Outcome Scoreboards amongst other methods are examples of digestible formats.

If your organisation is currently struggling with adopting new technology, listen in to our recorded webinar regarding Driving Office 365 Adoption. In this session myself and Barry Wakelin (Operations Director) uncovered ways in which you can successfully introduce, integrate and continually develop your Office 365 platform.  

Author bio

Katya Linossi

Katya Linossi

My job is to shape the vision, strategy, culture and performance of ClearPeople. Other than being passionate about making workplaces more inclusive, I enjoy planning our next travel adventure or trying out a new recipe.

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