Help shape Atlas - the category defining, AI knowledge management platform.
Why Atlas and this role
Atlas is the leading intelligent knowledge platform for Microsoft365. We have reimagined knowledge by capturing it effortlessly, enriching it with context, and unifying it across Microsoft 365. Atlas uses AI (semantic search, retrieval-augmented generation and responsible governance) to transform unstructured content across Microsoft 365 and beyond into expert answers that people can trust. As Senior Product Manager, you’ll steer high-impact AI capabilities end-to-end and help evolve how our cross-functional teams work: experimenting, learning fast and improving the way we build, not just what we build.
We’re seeing accelerating demand for Atlas, along with a steady stream of new ideas that keep the platform at the cutting edge.
We’re building a world-class product team that values owners. People who aren’t afraid to step beyond a job description to create better ways of working. If you’re motivated by impact, enjoy collaborating deeply with engineering, UX, marketing and customer teams and like to experiment your way to outcomes, you’ll thrive here.
You’ll work as part of the Atlas product team, acting as the voice of the customer across development, stakeholders, and external audiences and as a catalyst for improving how we plan, build and ship together.
Product Manager for Atlas
- Advocates on behalf of the customer and stakeholders for the development team.
- Gather and interpret customer needs (using Pendo as the primary tool for this purpose) and define the associated features to meet those needs.
- Gather, manage, and prioritise the product backlog in Azure DevOps.
- Ensure product backlog items are ready/approved for development to start work.
- Ensure each backlog item has the correct acceptance criteria.
- Work with a cross-functional team in planning each product release, which includes providing background materials (such as research and analysis).
- Ensure expectations (in particular quality) is met throughout the process.
- Track/report progress towards the release of a product and produce Release Notes.
- Continuously improve and maintain technical product knowledge and specific domain expertise (Microsoft 365 platform, extensions and add-ins).
- Assisting creation of Product Marketing materials, internal training materials including both document and video formats.
- Prioritise defect or bug resolution.
- Proactively spot gaps across the product lifecycle and close them, even when they fall outside your immediate remit (e.g., refining a process, tightening a feedback loop or proposing a lighter-weight way to ship).
- Run lean experiments (prototypes, A/Bs, betas) to de-risk decisions; use Pendo and product telemetry to inform prioritisation and measure outcomes.
Principal collaboration and communication areas:
- Champion continuous improvement: propose and implement practical changes to our rituals, handoffs and ways of working to help teams move faster with higher quality.
- Contribute to the work of the Lead Product Manager and Product Director (e.g., to define a product strategy).
- Contribute to the product vision and roadmap to accomplish the goal of the vision.
- To maintain product positioning awareness to ensure thoughtful and commercially sensible decisions on product backlog prioritisation.
- Develop personas and Job/User Stories in conjunction with the UX team.
- To communicate the product release plans within ClearPeople and to customers.
- To continuously communicate to customers and ClearPeople’s sales and customer-facing teams the availability and benefits of using analytics tools such as Pendo, to educate and increase its usage and adoption.
- To communicate to customers’ users any clarifications, progress, or delays related to their specific feedback (Pendo ideas, public roadmap…).
- To contribute to product marketing efforts including the promotion of Atlas in social media (e.g., LinkedIn) and through both virtual and physical events.
- To communicate with external analysts (e.g., IDC, Gartner, etc…).
- To be clear, professional, polite, and commercially aware in all communication.
Strategic R&D:
- Align R&D with our product vision (AI, KM…).
- Investigating latest technologies and understanding how they can both support and improve the Atlas technology platform.
- Providing direction to the technical R&D team.
- Shape and ship AI-powered capabilities (e.g., semantic search, RAG, responsible automation) in partnership with Engineering and UX, with a strong focus on security, privacy and governance in Microsoft 365 and Azure Infrastructure.
You should apply if:
- You’re comfortable challenging assumptions and improving processes across Product, Engineering, UX, Marketing and Customer teams to reach better outcomes.
- You’ve shipped (or are eager to ship) AI-enabled product experiences (LLMs, vector/semantic search or similar) in the Microsoft 365/Azure ecosystem.
- You have at least 5 years’ experience in Microsoft digital solutions.
- 3+ years of experience in Microsoft 365/Azure solution stack.
- 2+ years of experience working within an agile product development environment.
- Excellent detailed written and verbal communication skills in English, including user interface documentation skills.
- Excellent teamwork skills especially with people less skilled in communication.
- Proven ability to influence cross-functional teams without formal authority. The ability to influence and work collaboratively with development teams is especially important.
- You're happy with a combination of getting your hands dirty and taking ownership of your area.
- You're motivated by growth targets and are excited to work at a fast-paced, growing company.
Salary
Competitive package depending on your experience and location. Our standard working week is 37.5 hours, Monday to Friday excluding bank holidays. You can read more about the perks of working with us here.
What you'll love
- We are a fully virtual company so we are not limited by geography when looking for candidates.
- We offer flexible working, training and knowledge sharing sessions, as well as other great perks.
- Career progression path.
- We are a Microsoft Preferred Partner - you will be working with the latest cutting-edge technology.
- We take enormous pride in being as inclusive as possible.
