As with many other service industries, Northumbrian Water had many outdated processes - including paper documentation and mapping - to contend with in to their mission to deliver the best product and the best customer experience.
Northumbrian Water hired Microsoft Gold partner ClearPeople to help resolve their knowledge capture and discovery needs by implementing the latest Microsoft 365 technologies.
How over 20 million documents, housed across various systems and many of which were handwritten or handdrawn, were migrated to Microsoft SharePoint is only the beginning of this story. What followed is a Knowledge Discovery Workshop, a Microsoft-funded workshop where partners assess the challenges and develop a suite of solutions, and a rollout of Atlas, ClearPeople's digital hub that combines Microsoft 365 tools into one consolidated platform for a seamless user experience.
Mark Kashman of The Intrazone podcast - a show about the Microsoft 365 intelligent intranet - spoke to ClearPeople Co-founder and Director Gabriel Karawani and Craig Stanley of the Productivity and Collaboration Product Team at Northumbrian Water Group for this episode about Microsoft partners.