How do we drive adoption and success?ClearPeople has one of the strongest Office 365 teams in the channel. Over the past several years we have developed an engagement model that offers you the best chance to unearth use cases across the business that turn a broad corporate strategy to ‘improve collaboration and knowledge sharing’ into tangible outcomes. Our success strategy ensures that these outcomes actually mean something to individuals organisation-wide and will often drive unexpected returns when hidden value is unearthed, exploited and converted into hard cash or other measurable benefits. Sometimes just a single piece of hidden value can deliver a monetary return that is many times the cost of your Office 365 licenses.
We turn these use cases into an engine for adoption. We engage with groups of users in what we term Success Pods. Each pod will have a shared set of activities or business objectives, often across geographies or divisions. By identifying use cases that can be delivered using Office 365 and which improve the lot of the pod, we make the broad corporate strategy relevant, meaningful and valuable to each pod.
The use cases are added to a backlog that can be re-prioritised at any time, but there’s always visibility of the value waiting to be tapped and, as users gain skills in Office 365, the backlog is constantly added to and progress reported back to the pod on a regular basis, thus maintaining enthusiasm and interest.
A programme of low-cost, broad-reach education followed by product tailoring and user assistance then makes adoption of the Office 365 tools required to deliver the use cases that much simpler.
After a period of engagement our success consultants will identify and nurture champions in each pod who will continue identifying and refining use cases long after our engagement has ended, thus guaranteeing that adoption continues and evolves.
The highest value use cases are often those that are unearthed and implemented some time after our initial engagement when users fully understand the platform. This is exactly the time when most legacy projects curtail investment. Maintaining focus and helping users at the sharp-end of the business to continually add to the backlog of use cases means that success can be extended way beyond the historic confines of an IT project and becomes a standard way of working and innovating across your organisation.
How can ClearPeople help?
If it sounds like we have the answer to your problems, then contact our success consultants today to discuss your organisation and our services in more detail. Once we know a bit more about your organisation we can arrange to run a ‘Discovery in a Day’ workshop where we aim to discover the success pods most likely to bring value and drive adoption in your business.
From there we can agree the scale of the required engagement and you’ll soon be on your way to successful adoption of Office 365 and reaping the rewards from freeing the hidden value often locked in the heads or in local systems of the users in your business.
And why not download Microsoft's Office 365 Adoption Guide to get started.