For organisations that are already committed to Microsoft SharePoint as their preferred portal development technology, it makes a lot of sense to look no further. It offers an excellent platform to build world-class and industry-leading knowledge systems.
How do you access knowledge?
Without going into too much detail, there are three pillars to accessing information in the systems we implement:
- We "bubble up" information to users in the context they are in (e.g. we list "Relevant Know How" on a team's landing page)
- You browse to the information through a "knowledge explorer"
- You search for information through an enterprise search, or specialised Knowledge Search
Tap into our Knowledge Management expertise
SharePoint provides a great platform for knowledge management. However, for more extensive and robust knowledge management requirements, we have developed additional tools to enhance the experience.
If any sector that has led the way in terms of knowledge management - it is the legal sector. We are fortunate to have been working with this sector for over 15 years and one of our first projects was delivering a knowledge management portal on what was called WSS (early SharePoint).
We have taken our extensive knowledge management experience and learnings and applied this to how we deliver successful knowledge projects:
1. We provide a well established approach to discovery and planning
A successful project is achieved by paying serious attention to the initial Discovery and Planning stage. During this stage, the two single most important activities are: Information Architecture design and planning as well as taxonomy, classification and tagging strategy.
2. Implement Atlas whilst still leveraging SharePoint out-of-the-box functionality
Atlas makes finding and sharing knowledge on SharePoint simpler and intuitive. We enhance Office 365 with knowledge management tools that capture knowledge, a centralised knowledge base and a powerful search experience.