Are you a Microsoft Office 365 power user with great Teams and SharePoint skills? And do you also thrive on solving problems and building amazing customer relationships?
If the answer to either of these questions is “No”, then ClearPeople’s Customer Success/ Service Desk Agent is not for you. But if you can honestly say “Yes” to both, then read on!
About Atlas:
ClearPeople’s Atlas product helps companies thrive in the new world of remote work by engaging their employees and enabling communication, collaboration and knowledge sharing across silos – whether the silos are organisational, geographic, or technological. Atlas is an enterprise-class tool that works on top of Microsoft 365 to democratise knowledge and give a company’s employees what they need where they need it when they need it to succeed.
About the Customer Success Team:
Our clients’ success is fundamental to ClearPeople’s success, so we created a Customer Success Team to ensure that our customers understand, internalise and experience the value of our products and services throughout their journey with ClearPeople – that they see the ROI.
Customer Success Agent (CSA) Role
We are looking for bright, inquisitive, and organised people with expert or near-expert Microsoft 365 skills and a knack for breaking down complex issues into bites that a 5-year-old could understand to join our growing Customer Success team.
Communication skills and a positive, calm demeanor are critical – you will be clients’ first point of contact for diagnosing problems, devising solutions, and guiding and coaching clients through the resolutions.
The role is a mixture of:
As part of a growing team and a dynamic company, you will also contribute to creating new and improved processes and may support our Sales team as they scope prospective customer needs.
Preferred Skills/Experience
If interested, please submit your CV and required cover letter briefly summarising your relevant experience, interest in the role, and salary requirements.
