Being empathetic is critical. It’s important to understand the audience, working from a user-centred approach to understand the pain points and needs of the users in order to support them and drive improvement forward. Being motivated by delivering efficiencies, improving communication, collaboration and knowledge sharing is fundamental.
It’s a necessity to have excellent communication skills because the ability to manage multiple stakeholders, work with complex requirements and motivate change within an organisation’s culture is super important. Being strategic is key, ensuring that bench-marking and measurement is recorded in order to justify cost and leverage future funds for improvement.
Finally, it goes without saying that an essential Intranet Manager is the guardian for the intranet, ensuring that good governance is adhered to, guidelines are put in place and that the content managers are trained and supported in their roles, which all help keep the intranet updated and relevant.
The essential Intranet Manager should understand the Digital Workspace.
Take a peek at the similarities between this and other essential items on our Essential Communications Intranet page.