IT Project Manager (Alicante)

Job Term

Permanent

Starting Salary

Competitive Salary

Location

Alicante

Job Description

This is an exciting new role in the Managed Services team.

Are you looking to advance your career in IT? We love working at ClearPeople and ClearPeople love us. We’re a small, but very talented bunch of people split across London and Alicante that love to make things happen and keep clients happy! We’re on the move, are aiming high and currently seek an IT Project Manager to join our ever-growing support team. This role reports directly in to the Head of Managed Services and has a great deal of responsibility. It comes with the freedom to design and decide how the team will run to ensure our support contracts are fulfilled.

We have a great benefits package and understand the work/life balance and as part of this, we enjoy flexible hours and working from home two days a week. Please apply by attaching your CV and covering letter below.

Roles and Responsibilities

  • Management of a small, growing multi-disciplined technical support team.
  • Overall responsibility for all open support issues, including incidents, problems and changes and achieving contracted SLAs.
  • Autonomy to implement new processes and ways of working in the MS team.
  • Understanding technical needs and abilities of clients and suggesting and implementing solutions, best practice and improvements to add value.
  • Keeping up to date with the latest technologies in the industry and inputting in to the decisions of which ones ClearPeople should offer to clients.
  • Managing the relationship that Managed Services has with Advanced Support for Partners (ASfP), the support contract provided to us by Microsoft
  • Work with the Service Manager (based in London) to provide seamless account management, attend periodic meetings with clients and drive continuous improvement.

Required Experience

  • You must have good verbal and written English communication skills and be comfortable communicating to both to technical and non-technical audiences.
  • Attention to detail and strong team engagement. Passion for innovative technology and continuous learning.
  • Spain resident and/or has permission to work in the European Union.

Apply Now

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