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Being Consultagents means we have a lot to say when it comes to digital strategy and technology and how it can help businesses become more productive. Gain insight into our thinking, views and more by browsing through our blog. Let us know your thoughts and opinions - we'd love to carry on the conversation with you.


  • Blog

    What is Customer Experience?

    Posted 15 September 2014 12:00 AM by Joshua Warden, Business Development Consultant @ ClearPeople

    15/09/2014 "A customer experience is an interaction between an organisation and a customer as perceived through a customer’s conscious and subconscious mind. It is a blend of an organisation’s rational performance, the senses stimulated and the emotions evoked and intuitively measured against customer expectations across all moments of contact." The purpose of my role is to ensure that we are providing a consistent and exceptional customer experience to all potential and existing cu...

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