8 results for Category Customer Experience

  • Blog

    Collaborative Knowledge

    Posted 17 March 2017 12:00 AM by Katya Linossi, Managing Director @ ClearPeople

    In business, we talk a lot about collaboration and a lot about knowledge. But why are we not talking more about the two together – collaborative knowledge?

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  • Blog

    Welcome our new Head of Managed Services

    Posted 29 October 2015 12:00 AM by Jeremy Kramer, Business Development and Marketing @ ClearPeople

    Emma has joined ClearPeople as Head of Managed Services. She has been working in IT for over 12 years and is carving the path for an improved digital workspace for our clients. Hi Emma, welcome to ClearPeople! Thanks, it's really great to be here! How has your first week been here so far? Pretty good! Crazy busy. There’s loads I’ve been working on around our Managed Services proposition and refining the services we’re able to offer to our clients to help evolve their business....

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  • Blog

    Context Marketing - The twist to the mix?

    Posted 27 October 2015 12:00 AM by Jeremy Kramer, Business Development & Marketing @ ClearPeople

    Context: the circumstances that form our marketing objectives.  Context marketing is the latest buzzword. It seems to be the trend, formulating a new buzzword every so often that recaptures the intentions and targets of marketing. Context evolved from relevance which stemmed from personalisation. As marketing progresses and becomes tweaked to optimise material to the consumer, its terminology changes as well. However, the fundamentals of marketing has not altered much from its roots; it&rs...

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  • Blog

    Enjoying the personal touch

    Posted 20 January 2015 12:00 AM by Kellie White, Head of UX @ ClearPeople

    20/01/2015   Profile Name: Kellie White Gender: Female Age: 35 – 45 Marital status: Single  Geographic location: London Borough of Barnet Taste: Interesting, on-trend, glamorous  Needs: Inspiration, validation, admiration Willing to pay: £100 - £150 The Story Today is the day! I have saved for this day, fantasised about this day and looked forward to it for months. Oh yes, today is the day that I find those drop dead Janu...

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  • Blog

    Looking ahead - What does 2015 hold?

    Posted 22 December 2014 12:00 AM by Senior Leadership Team @ ClearPeople

    During 2014 many organisations discussed the importance of implementing their new digital strategies. Many already knew what they wanted. Some had already put plans in place to achieve this. Some failed. For most, their pursuit for a best in class digital strategy involves providing a truly integrated experience across social, email, web, mobile, advertising and marketing. But many organisations will not get off the ground in actually delivering this truly integrated experience across their offl...

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  • Blog

    The Digital Workspace – More than just an intranet

    Posted 18 November 2014 12:00 AM by Katya Linossi, Managing Director @ ClearPeople

    We are all feeling the impact of the pace of change in the world of technology. An increasing demand for global collaboration and a need for a seamless experience across multiple devices is paramount as so much of our day to day lives has become digitised. Organisations are witnessing this demand like never before, needing to satisfy not only their own paying customers but also their internal customers (employees) too through digital tools such as the intranet, wikis, instant messaging and sear...

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  • Blog

    9 things I learnt from the Sitecore 8 Symposium in Barcelona

    Posted 26 September 2014 12:00 AM by Alan Yip, Senior Sitecore Consultant @ ClearPeople

    The symposium showcased a lot of new features in Sitecore 8 and I was privileged to be part of the devoted crowd witnessing something of a new age in the CMS platform. The main focus of Sitecore 8 is around experience, and this covers all aspects of experience from the developer through to the content editor - and of course an even more improved experience for the end user. I want to share some of this insight with you that focuses on the main highlights that were covered in the sessions I att...

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  • Blog

    What is Customer Experience?

    Posted 15 September 2014 12:00 AM by Joshua Warden, Business Development Consultant @ ClearPeople

    15/09/2014 "A customer experience is an interaction between an organisation and a customer as perceived through a customer’s conscious and subconscious mind. It is a blend of an organisation’s rational performance, the senses stimulated and the emotions evoked and intuitively measured against customer expectations across all moments of contact." The purpose of my role is to ensure that we are providing a consistent and exceptional customer experience to all potential and existing cu...

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